Business Continuity Plan

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Business Continuity Plan (BCP)

Taylor Made Project Management Ltd (TMPM)

Version: 1.0

Date: 17 April 2026

1. Purpose

This Business Continuity Plan (BCP) sets out how TMPM will continue to deliver critical services during and after a disruption. It ensures resilience across consultancy delivery, stakeholder engagement, and contractual obligations to clients across the NHS, local government, and wider health and care systems.

2. Scope

This plan applies to:

All TMPM staff, associates, and contractors

All consultancy services (programme delivery, transformation, commissioning support)

Digital systems, communications, and operational infrastructure

Client-facing activities across health and care systems

3. Key Objectives

Maintain continuity of critical client services

Protect staff, associates, and stakeholders

Minimise reputational and financial impact

Ensure compliance with contractual and regulatory requirements

Enable rapid recovery and return to normal operations

4. Critical Business Functions

Priority 1 (must continue within 24 hours)

Programme leadership & strategic oversight

Client communications (NHS, Local Authorities, ICS partners)

Delivery of critical transformation milestones

Safeguarding-related advisory activity

Priority 2 (within 48–72 hours)

Reporting (boards, governance, performance)

Bid and proposal submissions

Stakeholder engagement workshops

Priority 3 (within 5–7 days)

Business development activity

Marketing and communications

Internal improvement initiatives

5. Risk Assessment

Key Risks Identified

Loss of key personnel (illness, absence)

IT system failure or cyber incident

Loss of access to client sites or data

Supply chain disruption (associate consultants)

Reputational risk due to service disruption

National or regional emergencies (e.g. pandemic, system pressures)

6. Business Impact Analysis (BIA)

Available on request

7. Continuity Strategies

7.1 Workforce Resilience

Maintain a flexible associate model to ensure cover

Cross-training across key programme areas

Up-to-date contact lists and escalation routes

7.2 Remote Working Capability

All staff equipped for fully remote delivery

Cloud-based collaboration tools (e.g. MS Teams, SharePoint)

Secure VPN access where required

7.3 Client Continuity

Named client leads and deputies for all programmes

Pre-agreed contingency arrangements with clients

Regular communication protocols during disruption

7.4 Data & IT Resilience

Cloud-based storage with secure backups

Multi-factor authentication and cybersecurity controls

Regular system backups and recovery testing

8. Incident Response Structure

Incident Lead - Director / Managing Consultant (TMPM Lead)

Response Team

Programme Leads

Business Support

IT / Data Support (if applicable)

Response Process

Identify incident

Assess impact and severity

Activate BCP (if required)

Communicate with clients and stakeholders

Implement continuity actions

Monitor and review

9. Communication Plan

Internal

Immediate notification via email / Teams

Daily situation updates (if required)

External

Clients informed within 4–24 hours depending on severity

Clear communication on:

Impact

Mitigation actions

Revised delivery timelines

10. Recovery Plan

Prioritise restoration of critical services

Reallocate resources where required

Engage associate network to fill capacity gaps

Conduct post-incident review and lessons learned

11. Testing and Review

Annual review of BCP

Scenario-based testing (e.g. IT failure, staff absence)

Continuous improvement based on:

Client feedback

Delivery experience

System pressures (e.g. winter demand in NHS)

12. Roles and Responsibilities

Director - Overall accountability and decision-making

Programme Leads - Delivery continuity and client liaison

Associates - Delivery support and flexibility

Business Support - Coordination and communications

13. Alignment with TMPM Values

This plan supports TMPM’s commitment to:

System resilience

Partnership working

Delivery excellence

Supporting health and care systems to be Fit for the Future

14. Approval

Approved by:

Christopher Taylor

Director, Taylor Made Project Management Ltd